See your browser’s documentation for specific instructions. You need to update it for the original configuration of your notebook on the HP support website. The Virtual Agent is currently unavailable. Each person using the computer should have their own user account, and that account can be accessed using a fingerprint reader. Click here for instructions on removing the battery. Open SimplePass and delete all the fingerprints you have enrolled.
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Open the Device Manager finggerprint, and then expand the Biometric list of recognized sensor devices. If the installed driver is the same version, right-click the device driver, and then select Update driver software to refresh the driver.
Update the fingerprint reader software.
If your unit contains a part that is labelled with the Sendor Spare number, the Modified Spare must be ordered as the replacement part. The scan may not be recognized if your skin gets dry, if you press your finger onto the reader distorting the skin, if you move your finger on a slight angle across the scanner, or if you move your finger too fast or slow.
You will have to locate and purchase a third party security program.
Press the sticky side of a piece of adhesive cellophane tape on the sensor and then peel it away to collect the dust and dirt particles. How does HP install software and gather data? Europe, Middle East, Africa.
HP Compaq nx6320 Notebook PC – Removing and Replacing the Keyboard
The installation package does this automatically. In the application or web site logon window, type in the required Username and Password. The biometric device is the hardware that controls the fingerprint reader.
HP Compaq nc Laptop. The Password Manager collects the Username, a password, and any other required values for logging in. This allows other hardware and software to support the fingerprint reader. Depending on the model number of your computer, there are options in the BIOS to turn the biometric device on and off. Click your operating system under Select operating system. When prompted, click on the picture of the corresponding finger, and then either enroll or delete a fingerprint.
Enabling biometric support comapq the BIOS. This indicates that Windows supports the device, in this case the fingerprint reader. Press F10 to save this setting and restart the computer. If a biometric option does not exist in your BIOS, then the fingerprint reader is always enabled.
HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)
Asia Pacific and Oceania. The access manager software is designed to work on specific models and operating systems.
The driver version is displayed. To semsor the proper driver, first choose your operating system, then find your device name and click the download button. If you are logged on to the correct Windows user account, click Next. If your computer model uses HP SimplePass version 5. Minimum skill level The End User requires no hardware-specific training to replace the defective part. Failure to comply with the precautions cmpaq result in damage to your product or loss of data.
Insert the keyboard ribbon cable into the keyboard ZIF connector on the system board. Slide the four plastic locking tabs toward the bottom edge of the keyboard to unlock the keyboard from the LED switch sensot. How does HP install software and gather data?
HP Notebook PCs – Using HP SimplePass Fingerprint Reader (Windows 7, Vista) | HP® Customer Support
You can get the latest version from the Microsoft Store. If you are using the fingerprint reader to sebsor several accounts with different user names and passwords, back up your fingerprint reader security data and settings to a removable storage device, such as a USB flash drive, and store it in a secure location, away from the computer. Use your browser to navigate to a secure web site logon page.